Returns and Refunds

    As an alternative to using your rights under the DSR, you may prefer to use our free return services. If for any reason you are dissatisfied with your purchase, you can initiate a return within 30 days of receiving your order and hand it over to the courier within 14 days of receiving the return authorization number.

    1. To initiate a return, log in to your account and go to the "Orders and Returns" section. Locate the order that contains the item(s) you would like to return by clicking on "View Order Details" and click on "Return Items." If you have not placed an order in logged-in mode, you can track it by clicking on Track OrderTrack Order and entering the order number including 0000 and email address associated with the order.
    2. Select the item(s) you would like to return and select the reason you want to send them back. If an item is defective, please give us more details.
    3. Select where you want your return to be picked up (original shipping address or in-store return if available in your country) and select the address where the package can be returned, if your return is not accepted because it is non compliant. Then click on "Continue."
    4. Print and paste the label on the return package. If you have lost your return label, please contact our Customer Service Department via the "Contact Us" link available below. Remember to indicate the order number of the item you wish to return.
    5. Choose one of our couriers from the "How can I book a pickup?" section to book a pickup of your return, which you can also deliver to one of our stores, if this option is available in your country.
    6. Refunds can only be made to your credit card or bank account. To request a refund if you have chosen cash on delivery, you will have to tell us your IBAN, with this payment method refunds can only be issued by bank transfer to your account. Check the box to accept our refund policy. You will receive an email with your return authorization number, which is only valid for the following 14 days, during which you can send back the item(s) you no longer want.

    On the Return Authorization Request section, fill in all the requested details and select the item(s) you would like to return and choose the reason why you want to send your item(s) back. If an item is faulty, please provide details. Then click on the 'Send Return Authorization Request' button. Refunds can only be done on your credit card or on your bank account. To request a refund in the case you chose Cash on Delivery, it is necessary to have a bank account: refunds with this payment method can only be issued through Wire Transfer to a Bank Account. Check the box to agree with our Return Policy. You will then receive an email containing your RAN number which is valid for the next 30 days within which you can send your unwanted item(s) back to us.

  1. UPS: You can contact UPS via telephone by calling the UPS center dedicated to your country at the following link. Alternatively you can make your return through the website or by going to one of our UPS points that can be found at this link.

  2. You can contact DHL via telephone by calling the DHL center dedicated to your country. Alternatively you can book the collection through the website.

  3. You can contact FEDEX via telephone by calling the FedEx Customer Care 199.151.119. Alternatively you can book the collection through the website.

  4. You can contact DHL Paket via mail using this address (24h before collection). Alternatively you can bookthe collection through the website or you can take your package to the nearest DP shop.

  5. OTHER COURIERS: You may select the courier of your preference, however in this case, the return shipping costs will be at your expense and will not be reimbursed. Please keep in mind that choosing to use your own courier can slow down the return process and the resulting refund.

    We inform you that the purchased items cannot be replaced or exchanged and, therefore, if you wish to change the purchased product, you can make a return in the ways and terms described in our Returns policy and proceed with a new order.

  1. You will be notified by email once your return has been received and processed.

  2. If you wish to follow the progress of your return, simply Login anytime, visit the Orders section in your My Account and type in the aforementioned Return Authorization Number.

  3. Customers from outside the EU should fill in 5 copies of the Returns Proforma invoice with item descriptions and unit values. These forms are necessary for Customs clearance and will have to be handed into UPS.

  4. You will find an empty copy inside your package or you can simply download an empty copy HERE.

    If you need a new return label, we can help you - just contact our Customer Service Team, include your order number and we wll send a return label to you.

  1. After our warehouse has received your return and verified that all of the conditions have been met, you will receive your refund within 30 days.

  2. Your refund will be credited to the original purchaser's credit card or on the bank account you provided (in case you selected C.O.D. payment) and will not include shipping costs for faulty items or for orders cancelled under the DSRs only. Shipping costs will not be refunded for items returned using our free collection service.

  3. If your order has been sent to a destination within the EU, all sales taxes (VAT) will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through the Harmont & Blaine Online Store. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

  4. The time for reimbursement depends on the payment method used:

    A. Credit or debit card purchase: the time it takes to see the refund depends on the institution that issued the card. Please note that the value date of the refund will in any case be the same as that of the debit, so you will not suffer any loss in terms of bank interest.

    B. Purchase with cash on delivery: the reimbursement is made to the Current Account indicated by you, so the reimbursement time depends on the correctness of the data entered. Our bank normally makes refunds within 5 working days after our request and the refunded amount will be visible in your account statement within a few days. You can check the refund in your account online or by contacting your bank. The service fee for cash on delivery will not be refunded.

  1. Once an order has been confirmed, we cannot guarantee that it can be cancelled or any changes can be made. If you have already received your order and would like to return or change it, please refer to the return instructions.

  1. We cannot accommodate exchanges at this time.

  2. Send your return from the same Country in which you've placed your order. We will not be able to accept returns from different countries.

  3. Your return package will be accepted within 7 working days from the delivery date at our warehouse.

Returns which do not respect the conditions above or with missing or incomplete Customs documentation will be refused and returned to the Shipper.