Shipping times and costs
***For all orders shipped and delivered between December 8 and December 24, 2025, we offer an extended return period of 45 days.***
Guaranteed delivery before Christmas.
Please check the last day on which you can place an order with guaranteed delivery before Christmas.
Remember that your order must be placed by 12:00 CET.
Destination |
Standard |
Express |
|---|---|---|
Italy |
19/12/2025 |
19/12/2025 |
EU + UK |
18/12/2025 |
19/12/2025 |
United States |
17/12/2025 |
- |
Canada |
17/12/2025 |
- |
Rest of the world |
17/12/2025 |
18/12/2025 |
Orders are generally processed and shipped within 24 hours. Orders placed before 12:00 CET are handed over to the courier on the same day.
We offer two shipping methods: Standard, with delivery expected within 3–4 business days, and Express, with delivery expected within 1–2 business days, subject to availability for the selected destination country.
During sales periods, shipments may be delayed by 2–3 business days.
Once the order has been handed over to the courier, any delivery delays will depend exclusively on the transport service, and we will not be held responsible for delays in delivery times.
Below is the list of countries where Standard shipping is available and the related costs:
Destination |
Cost |
Transit time |
|
|---|---|---|---|
Austria |
4,95€ |
Free from 150€ |
3-4 Business Days |
Bahrain |
7,95€ |
Free from 200€ |
4-5 Business Days |
Belgium |
4,95€ |
Free from 150€ |
3-4 Business Days |
Bulgaria |
4,95€ |
Free from 150€ |
3-4 Business Days |
Canada |
7,95$ |
Free from 200$ |
4-5 Business Days |
Croatia |
4,95€ |
Free from 150€ |
3-4 Business Days |
Czech Republic |
4,95€ |
Free from 150€ |
3-4 Business Days |
Denmark |
4,95€ |
Free from 150€ |
3-4 Business Days |
Estonia |
4,95€ |
Free from 150€ |
3-4 Business Days |
Finland |
4,95€ |
Free from 150€ |
4-5 Business Days |
France |
4,95€ |
Free from 150€ |
3-4 Business Days |
Germany |
4,95€ |
Free from 150€ |
2-3 Business Days |
Greece |
4,95€ |
Free from 150€ |
3-4 Business Days |
Hungary |
4,95€ |
Free from 150€ |
3-4 Business Days |
India |
7,95$ |
Free from 200$ |
5-6 Business Days |
Ireland |
4,95€ |
Free from 150€ |
3-4 Business Days |
Italy |
3,95€ |
Free from 150€ |
2-3 Business Days |
Japan |
7,95$ |
Free from 200$ |
5-6 Business Days |
Latvia |
4,95€ |
Free from 150€ |
4-5 Business Days |
Liechtenstein |
4,95€ |
Free from 150€ |
3-4 Business Days |
Lithuania |
4,95€ |
Free from 150€ |
3-4 Business Days |
Luxembourg |
4,95€ |
Free from 150€ |
3-4 Business Days |
Mexico |
150MX$ |
Free from 4500MX$ |
5-6 Business Days |
Netherlands |
4,95€ |
Free from 150€ |
3-4 Business Days |
Norway |
4,95€ |
Free from 150€ |
4-5 Business Days |
Poland |
4,95€ |
Free from 150€ |
3-4 Business Days |
Portugal |
4,95€ |
Free from 150€ |
3-4 Business Days |
Romania |
4,95€ |
Free from 150€ |
3-4 Business Days |
Saudi Arabia |
7,95$ |
Free from 200$ |
5-6 Business Days |
Singapore |
7,95$ |
Free from 200$ |
5-6 Business Days |
Slovakia |
4,95€ |
Free from 150€ |
3-4 Business Days |
Slovenia |
4,95€ |
Free from 150€ |
3-4 Business Days |
South Korea |
7,95$ |
Free from 200$ |
5-6 Business Days |
Spain |
4,95€ |
Free from 150€ |
3-4 Business Days |
Sweden |
4,95€ |
Free from 150€ |
3-4 Business Days |
Switzerland |
4,95€ |
Free from 150€ |
3-4 Business Days |
Thailand |
7,95$ |
Free from 200$ |
4-6 Business Days |
United Kingdom |
4,95£ |
Free from 150£ |
4-5 Business Days |
United States |
7,95$ |
Free from 200$ |
4-6 Business Days |
Below is the list of countries where Express shipping is available and the related costs:
Destination |
Cost |
Transit time |
Albania |
€ 40.00 |
2-3 Business Days |
|---|---|---|
Algeria |
$ 70.00 |
2-3 Business Days |
Andorra |
€ 30.00 |
2-3 Business Days |
Armenia |
$ 65.00 |
2-3 Business Days |
Australia |
$ 50.00 |
3-4 Business Days |
Azerbajan |
$ 40.00 |
3-4 Business Days |
Bosina and Herzegovina |
€ 40.00 |
2-3 Business Days |
Brazil |
$ 65.00 |
3-4 Business Days |
Chile |
$ 70.00 |
3-4 Business Days |
Colombia |
$ 65.00 |
3-4 Business Days |
Dominican Republic |
$ 40.00 |
2-3 Business Days |
Ecuador |
$ 65.00 |
4-6 Business Days |
Egypt |
$ 75.00 |
2-3 Business Days |
France |
€ 30.00 |
2-3 Business Days |
Georgia |
$ 45.00 |
3-4 Business Days |
Germany |
€ 30.00 |
2-3 Business Days |
Greece |
€ 35.00 |
2-3 Business Days |
Kenya |
$ 75.00 |
3-4 Business Days |
Kuwait |
$ 70.00 |
3-4 Business Days |
Malta |
€ 25.00 |
2-3 Business Days |
Moldova |
€ 35.00 |
4-6 Business Days |
Monaco |
€ 25.00 |
2-3 Business Days |
Montenegro |
€ 40.00 |
2-3 Business Days |
Puerto Rico |
$ 60.00 |
4-6 Business Days |
Qatar |
$ 62.00 |
2-3 Business Days |
San Marino |
€ 18.00 |
3-4 Business Days |
South Africa |
$ 70.00 |
3-4 Business Days |
Switzerland |
€ 25.00 |
2-3 Business Days |
Turkey |
$ 45.00 |
2-3 Business Days |
United Arab Emirates |
$ 165.00 |
4-6 Business Days |
Shipping restrictions
Due to current circumstances, shipments to the following destinations have been temporarily suspended until further notice:
· Ukraine
· Russia
· Belarus
· Israel
We will resume shipments to these destinations once it is safe to do so.
Import duties and taxes
To determine whether additional sales taxes may apply beyond the total indicated in the cart, it is necessary to correctly select the destination country. This ensures that final costs, including duties and taxes, are aligned with the regulations and shipping conditions of the selected country. For EU destinations, VAT is already included in the final price.
Shipments may be made under two delivery terms: DDP (Delivered Duty Paid) and DDU (Delivered Duty Unpaid). Under DDP, all customs duties and import taxes are included in the final product price. Under DDU, however, the indicated price does not include import duties, customs duties, or local taxes. In this case, the recipient will be responsible for paying these charges directly upon delivery. These costs cannot be determined in advance and are not collected by us, so we recommend checking with local customs authorities for the applicable amounts.
During checkout, it will be clearly indicated whether the order is subject to DDU or DDP, so please pay close attention to this information.
Tracking your shipment
If you are a registered user, you can log in to your account and view your order details directly in your personal area. If you checked out as a guest, you can check the status of your order by clicking on Check Order in the "Customer Service" section at the bottom of the homepage, entering the order number and the email address used for the purchase. Within the order details, you can check if your order has been fulfilled and, if available, find the tracking number. Once the order has been shipped, you will also receive an email with the tracking number to monitor your shipment. Additionally, you can track your shipment independently by visiting the courier’s website using the tracking number provided.
Shipping claims
Your order is insured during transport until delivery. Upon receipt, a signature or the name of the person accepting the parcel will be required. If someone else collects the parcel on your behalf, that person assumes responsibility for the delivery and the condition of the package. If you notice visible damage to the package, we recommend signing “with reservation” to allow for proper investigation with the courier. Any delivery claims must be submitted to Customer Service within 30 days from the delivery date to allow for the necessary checks with the carrier.
It is not possible to change the delivery address once the order has been confirmed. If no one is present at the time of delivery, the courier will attempt delivery up to three times before returning the package to the sender.
Deliveries are not made to PO boxes nor via poste restante.
