Shipping information and costs

We ship to most countries worldwide and offer several shipping options to best meet your needs.
Please note that during sale periods, deliveries may be delayed by 2–3 business days. We apologize for any inconvenience.
We strive to ship all orders within 24 hours (orders accepted before 12:00 CET will be shipped the same day). The indicated shipping times are estimates only. Once the shipping date is confirmed, we are no longer responsible for any delays caused by credit card authorization processes.
We offer two shipping options: Standard (delivery 3–4 business days) and Express (1–2 business days).

Below is the list of available Standard shipping destinations:

Destination	Cost	Transit time
Austria	Free	3–4 Business Days
Bahrain	Free	4–5 Business Days
Belgium	Free	3–4 Business Days
Bulgaria	Free	3–4 Business Days
Canada	Free	4–5 Business Days
Croatia	Free	3–4 Business Days
Czech Republic	Free	3–4 Business Days
Denmark	Free	3–4 Business Days
Estonia	Free	3–4 Business Days
Finland	Free	4–5 Business Days
France	Free from €207	3–4 Business Days
Germany	Free from €240	2–3 Business Days
Greece	Free	3–4 Business Days
Hungary	Free	3–4 Business Days
India	Free	5–6 Business Days
Ireland	Free	3–4 Business Days
Israel	Free	4–5 Business Days
Italy	Free	2–3 Business Days
Japan	Free	5–6 Business Days
Latvia	Free	4–5 Business Days
Liechtenstein	Free	3–4 Business Days
Lithuania	Free	3–4 Business Days
Luxembourg	Free	3–4 Business Days
Mexico	Free	5–6 Business Days
Netherlands	Free	3–4 Business Days
Norway	Free	4–5 Business Days
Poland	Free	3–4 Business Days
Portugal	Free	3–4 Business Days
Romania	Free	3–4 Business Days
Saudi Arabia	Free	5–6 Business Days
Singapore	Free	5–6 Business Days
Slovakia	Free	3–4 Business Days
Slovenia	Free	3–4 Business Days
South Korea	Free	5–6 Business Days
Spain	Free	3–4 Business Days
Sweden	Free	3–4 Business Days
Switzerland	Free from €335	3–4 Business Days
United Kingdom	Free	4–5 Business Days
United States	Free	4–6 Business Days

Below is the list of countries where Standard shipping is available and the related costs:

Destination	Cost	Transit time
Albania	€ 40.00	2–3 Business Days
Algeria	$ 70.00	2–3 Business Days
Andorra	€ 30.00	2–3 Business Days
Armenia	€ 65.00	2–3 Business Days
Australia	$ 50.00	3–4 Business Days
Austria	€ 25.00	2–3 Business Days
Azerbajan	€ 40.00	3–4 Business Days
Bahrain	$ 55.00	3–4 Business Days
Belgium	€ 25.00	2–3 Business Days
Bosina and Herzegovina	€ 40.00	2–3 Business Days
Brazil	€ 65.00	3–4 Business Days
Bulgaria	€ 30.00	2–3 Business Days
Canada	$ 42.00	3–4 Business Days
Chile	$ 70.00	3–4 Business Days
Colombia	€ 65.00	3–4 Business Days
Croatia	€ 35.00	2–3 Business Days
Cyprus	€ 30.00	3–4 Business Days
Czech Republic	€ 35.00	2–3 Business Days
Denmark	€ 30.00	2–3 Business Days
Ecuador	€ 65.00	4–6 Business Days
Egypt	$ 75.00	2–3 Business Days
Estonia	€ 30.00	2–3 Business Days
Finland	€ 30.00	2–3 Business Days
France	Free from €207	2–3 Business Days
Georgia	€ 45.00	3–4 Business Days
Germany	Free from €240	2–3 Business Days

Shipping restrictions

In light of current circumstances, shipments to the following locations have been temporarily suspended until further notice.
· Ukraine
· Russia
· Belarus
· Israel
We will resume shipments to these locations once it is safe to do so.

Import taxes and duties

To determine whether additional sales taxes will be required beyond the total shown in the cart, you must select the correct destination country. This ensures that the final costs, including any duties and taxes, are aligned with the regulations and shipping conditions specific to the chosen country. For destinations within the European Union, VAT is already included in the final price.

Shipments can be made under two terms of delivery: DDP (Delivered Duty Paid) and DDU (Delivered Duty Unpaid). With DDP, all customs and import taxes are included in the product’s final price. With DDU, the indicated price does not include import, customs, or local taxes. In this case, the recipient is responsible for applicable customs and local taxes in the destination country and must pay them directly upon delivery. These charges cannot be determined in advance and are not collected by us, so we recommend checking with local customs authorities for the applicable amounts.

During checkout, it will be clearly indicated whether the order is shipped under DDU or DDP, so please pay attention to this information.

Track your shipment

If you are a registered user, you can log in to your account and view your order details directly in your personal area. If you completed the purchase as a guest, you can check your order status by clicking ‘Check order’ in the ‘Customer Service’ section at the bottom of the homepage and entering the order number provided and the email address used for the purchase. In the order details, you can check whether the order has been fulfilled and, if available, you will find the tracking number. When the order is shipped, you will also receive an email with the tracking number to monitor the shipment. In addition, by using the tracking number provided, you can track the shipment yourself on the website of the courier handling your delivery.

Shipping claims

Your order is insured during transit until the moment of delivery. Upon receipt, a signature or the name of the person collecting the parcel will be required. If someone else collects the parcel on your behalf, that person assumes responsibility for the delivery and the condition of the package. If you notice obvious damage to the parcel, we recommend signing with reservation in order to initiate the appropriate investigations with the courier. Any claims related to delivery must be submitted to Customer Service within 30 days from the delivery date to allow the necessary checks with the carrier.

It is not possible to change the destination address after the order has been confirmed. If no one is present at the time of delivery, the courier will make up to three attempts before returning the parcel to the sender.

Deliveries are not made to PO boxes nor via poste restante.

FAQ

Frequently Asked Questions

Answers

01. Why should I create an account on your website?

By creating an account, you can easily view your purchase history, track order status, and start returns directly from your profile. You can also save your addresses and payment details to speed up future purchases, and manage your personal data and newsletter preferences.

02. I can't access my account. What can I do?

Please check that the email and password you entered are correct. If you can't remember the password linked to your account, try resetting it using the ‘Forgot password’ link on the log in page.

03. Why am I not receiving the password reset email?

First, check your spam or junk folder in case our email has landed there. If you still don't receive the email, there may be an error in the email address entered, or there may be no account associated with that address. If you registered your account on our site before 11/29/2023, please note that following a platform update you will need to register again. If in doubt, please contact our customer service for confirmation.

04. How is my personal data handled?

We are committed to protecting your privacy and handling your personal information confidentially. Your data will never be transferred or sold to third parties. When you register on our site, we collect information such as your name, postal address, and email address. To process an online order, we also ask for shipping and billing details, such as phone number, credit card number, and expiry date. If necessary, some of this data may be shared with a credit agency to verify payment validity. If you subscribe to our newsletter, we will use your contact details to send you updates on new arrivals and special promotions. For more information, please see our Privacy Policy.

05. I want to delete my account and my data. What can I do?

To delete your account or stop receiving SMS messages, please send a request to privacy@harmontblaine.com. This ensures your data is protected and that we can process your request in compliance with current regulations. If you want to unsubscribe from the newsletter or change your profiling preferences, you can do so at any time in the consents section of your account.

06. What are cookies and why should I accept them?

Cookies are small files your browser saves on your device to improve your browsing experience. They are used to track your visits to our site, store cart contents, remember your past purchases, and provide notifications about products or offers that may interest you. Cookies are designed to make online shopping easier without compromising your privacy. Most browsers accept cookies automatically, but you can change the settings if you prefer not to receive them. Even if you choose not to enable cookies, you can still use our site and purchase products.

07. How can I find the store closest to me?

To find the nearest store, click Find a store. On mobile you’ll find it in the dropdown menu; on desktop it’s at the top right. Enter the ZIP code or city, and the Harmont & Blaine stores nearby will be displayed.

08. Do I need to create an account to place an order?

You don't need to create an account to place an order; you can check out as a guest. However, if you register later, that order cannot be linked to the new account or appear in your order history, as it was placed without prior registration. If you want your order to be tracked in your account, we recommend registering before completing the purchase.

09. How can I choose the right size?

To choose the right size, refer to the fit information and the size guide on each product page, where you’ll find measurements for every size. Men’s trousers use IT sizes, while denim uses US sizes. To convert a US size to IT, add 14 (for example, US 32 corresponds to IT 46). For women’s products, trouser and denim sizes are in IT format, so you can refer directly to the size guide.

10. Can I get notified when an item is back in stock?

If the size or color you want is unavailable and appears greyed out with a bell icon, you can enable the ‘Back in Stock’ service. Just enter your email to receive a notification as soon as the item is available again.

11. Is it safe to use my credit card on this site?

Protecting your personal data is our priority. To safeguard your credit card information and ensure secure payments, we use advanced SSL encryption, which protects your data during every transaction.

12. Which currencies are used for each delivery country?

Prices on the site are shown in the currency corresponding to the shipping country. If you select the United Kingdom, prices are in British pounds (GBP); in the United States, US dollars (USD); in Mexico, Mexican pesos (MXN); in the United Arab Emirates, dirhams (AED). For European countries, prices are shown in euros (EUR), while for all other destinations they are in US dollars (USD). If your credit card is issued in a different currency, the final amount will be converted based on the exchange rate applied by your bank at the time of the transaction.

13. Why do some products have shipping restrictions?

Some products are subject to shipping restrictions due to international regulations and trade agreements. In particular, items made from the leather of certain animals can only be shipped within the European Union. In addition, some products manufactured in China and certain jewelry with specific compositions cannot be shipped to some countries. If you add a product to your cart that cannot be shipped to the selected destination, the system will automatically alert you and ask you to remove it. If you still wish to purchase it, you will need to select an eligible shipping address; for restricted leather products, the destination must be within the European Union.

14. Can I modify my order once it's been confirmed?

Once confirmed, an order cannot be modified. It is not possible to add or remove items, change size or color, or modify recipient details. Please carefully check all details before completing your purchase.

15. Can I cancel my order once it's been confirmed?

Once confirmed, an order cannot be canceled. This is due to our logistics and order management processes, which start immediately to ensure prompt processing.

16. What happens if some items in my order are unavailable at the time of shipping?

Despite our efforts to keep stock up to date, some items may be unavailable when your order is prepared. The final charge will include only the items actually shipped, and the invoice will be updated accordingly. The initial authorization amount will reflect the entire order, but only the available items will be charged.

17. Can I request an invoice for my order?

At the moment, it is not possible to request an invoice issued to a VAT number. However, after completing your purchase, you will automatically receive the commercial invoice by email, which you can also download directly from the online order details. This invoice includes all order details.

18. What is the Wish List?

The Wish List lets you save products you’d like to buy later. To ensure items are saved, you must be logged into your account. If you add products without logging in and then close the session or clear the browser cache, the list will not be stored. To add a product to your Wish List, simply click the heart icon on the desired product page.

19. How can I track my shipment?

When your order ships, you will receive an email with the tracking number. You can also find the tracking number in your order details. Using the provided tracking number, you can track the shipment directly on the carrier’s website.

20. Can I change the delivery address once my order has been confirmed?

Once an order is confirmed, the delivery address cannot be changed. Please make sure it is correct in every detail before completing the order. After shipment, you may be able to provide delivery instructions directly to the carrier using the tracking number.

21. My order shows as delivered but I haven't received it. What can I do?

First, check whether it was left with neighbors, authorized third parties, or in areas of your property that aren’t immediately visible. If you still can’t locate it, promptly contact our customer service so we can open an investigation with the carrier. Please note that any reports must be submitted within 30 days from the delivery date to allow for proper verification.

22. What happens if my shipment is returning to the sender?

If the shipment is returning to the sender, it means the carrier could not complete delivery due to issues during transit or delivery attempts. Once it is returned to our warehouses, it will be handled as a return and the corresponding amount will be refunded within 30 business days from receipt.

23. Is it possible to make an exchange instead of requesting a return?

At the moment, direct exchanges are not available. If you wish to return a product, you can use the free return service and receive a refund. If you want a different model, color, or size, please place a new order—there’s no need to wait for the return to be completed or the refund issued.

24. How can I track my return?

You can track the status of your return using the tracking number shown on the waybill you received by email. Enter this number on the website of the appointed carrier to follow the shipment until it arrives at our warehouses.

25. How can I obtain a new return label?

If you need a new return label or have misplaced it, you can retrieve it directly from the return confirmation email by clicking the ‘Click Here’ link. Alternatively, you can contact Customer Service, who will send it to you again via email.

26. Can I use a pickup address different from the delivery address?

If you choose home pickup, the pickup address will automatically match the order’s delivery address and cannot be changed on the website. If you need a different address, please contact customer service; they will update the pickup address and send you a new label.

27. Can I ship my return from a country different from the delivery country?

Returns must be shipped from the same country where the order was delivered, so it is not possible to send a return from a different country. For example, if the order was delivered in Italy, the return must be shipped from Italy.

28. The courier didn't come to collect my return. What can I do?

Please note that submitting the online return request does not automatically book the pickup. If you don’t schedule the pickup with the courier, the parcel will not be collected. If the courier has not yet collected your return, contact them directly to book a new pickup or, alternatively, take the parcel to a courier drop-off point. Remember that the parcel must be handed to the courier within 14 days from the return request.

29. Can I send different returns in a single parcel?

Each return request must be sent in its own parcel with its corresponding shipping label. Sending multiple returns together may delay or compromise the correct processing of each request.

30. What happens if my return is refused and I don't arrange collection of the goods?

If your return is refused, it is your responsibility to arrange and cover the costs for collecting the goods from our warehouse. If you do not collect the goods within 14 days from the notification by our Customer Service, it will no longer be possible to recover them and they will be disposed of.