Shipping
How can I check my order?
If you are a registered user, log in to your account and view the order details directly in your personal area.
If you checked out as a guest, you can check your order status by clicking “Check order” and entering your order number and the email address used for the purchase.
When will my order be shipped?
Orders are generally prepared and handed over to the courier within 24-72 hours of receiving the order. During peak periods, a little more time may be required.
How much does shipping cost?
Shipping costs depend on the delivery country and the service selected. The table below shows the rates available for each destination.
The “Free Shipping From” column shows the order value from which free shipping applies for that destination.
Before confirming your purchase, you will always see the actual shipping cost applied to your order at checkout.
| Country | Standard | Express | Free shipping from |
|---|
| Australia | Free | AUD 25 | AUD 290 |
| Austria | Free | EUR 8 | EUR 200 |
| Belgium | Free | EUR 8 | EUR 200 |
| Bulgaria | Free | EUR 8 | EUR 200 |
| Canada | Free | CAD 15 | CAD 550 |
| Chile | Free | CLP 16.800 | CLP 183.000 |
| Colombia | Free | COP 58.765 | COP 1.510.000 |
| Croatia | Free | EUR 8 | EUR 200 |
| Cyprus | Free | EUR 12 | EUR 200 |
| Czech Republic | Free | CZK 195 | CZK 4.900 |
| Denmark | Free | DKK 60 | DKK 1.500 |
| Dominican Republic | Free | DOP 1.075 | DOP 15.400 |
| Estonia | Free | EUR 8 | EUR 200 |
| Finland | Free | EUR 8 | EUR 200 |
| France | Free | EUR 8 | EUR 200 |
| Germany | Free | EUR 8 | EUR 200 |
| Greece | Free | EUR 8 | EUR 200 |
| Hong Kong | Free | HKD 80 | HKD 1.600 |
| Hungary | Free | HUF 2.835 | HUF 71.000 |
| Ireland | Free | EUR 8 | EUR 200 |
| Israel | Free | ILS 35 | ILS 600 |
| Italy | EUR 3,95 | EUR 8 | EUR 170 |
| Japan | Free | JPY 2.210 | JPY 32.000 |
| South Korea | Free | KRW 19.270 | KRW 310.000 |
| Latvia | Free | EUR 8 | EUR 200 |
| Lithuania | Free | EUR 8 | EUR 200 |
| Luxembourg | Free | EUR 8 | EUR 200 |
| Malaysia | Free | MYR 79 | MYR 800 |
| Malta | Free | EUR 12 | EUR 200 |
| Mexico | Free | MXN 299 | MXN 5.000 |
| Monaco | Free | EUR 8 | EUR 200 |
| Netherlands | Free | EUR 8 | EUR 200 |
| New Zealand | Free | NZD 25 | NZD 350 |
| Norway | Free | NOK 135 | NOK 2.000 |
| Poland | Free | PLN 35 | PLN 900 |
| Portugal | Free | EUR 8 | EUR 200 |
| Puerto Rico | Free | USD 20 | USD 460 |
| Romania | Free | RON 40 | RON 1.000 |
| Saudi Arabia | Free | SAR 60 | SAR 700 |
| Singapore | Free | SGD 15 | SGD 260 |
| Slovakia | Free | EUR 8 | EUR 200 |
| Slovenia | Free | EUR 8 | EUR 200 |
| South Africa | Free | ZAR 265 | ZAR 3.300 |
| Spain | Free | EUR 8 | EUR 200 |
| Sweden | Free | SEK 90 | SEK 2.200 |
| Switzerland | Free | CHF 15 | CHF 270 |
| Taiwan | Free | TWD 510 | TWD 6.300 |
| United Arab Emirates | Free | AED 54 | AED 700 |
| United Kingdom | Free | GBP 10 | GBP 230 |
| United States | Free | USD 10 | USD 300 |
Australia
StandardFree
ExpressAUD 25
Free shipping fromAUD 290
Austria
StandardFree
ExpressEUR 8
Free shipping fromEUR 200
Belgium
StandardFree
ExpressEUR 8
Free shipping fromEUR 200
Bulgaria
StandardFree
ExpressEUR 8
Free shipping fromEUR 200
Canada
StandardFree
ExpressCAD 15
Free shipping fromCAD 550
Chile
StandardFree
ExpressCLP 16.800
Free shipping fromCLP 183.000
Colombia
StandardFree
ExpressCOP 58.765
Free shipping fromCOP 1.510.000
Croatia
StandardFree
ExpressEUR 8
Free shipping fromEUR 200
Cyprus
StandardFree
ExpressEUR 12
Free shipping fromEUR 200
Czech Republic
StandardFree
ExpressCZK 195
Free shipping fromCZK 4.900
Denmark
StandardFree
ExpressDKK 60
Free shipping fromDKK 1.500
Dominican Republic
StandardFree
ExpressDOP 1.075
Free shipping fromDOP 15.400
Estonia
StandardFree
ExpressEUR 8
Free shipping fromEUR 200
Finland
StandardFree
ExpressEUR 8
Free shipping fromEUR 200
France
StandardFree
ExpressEUR 8
Free shipping fromEUR 200
Germany
StandardFree
ExpressEUR 8
Free shipping fromEUR 200
Greece
StandardFree
ExpressEUR 8
Free shipping fromEUR 200
Hong Kong
StandardFree
ExpressHKD 80
Free shipping fromHKD 1.600
Hungary
StandardFree
ExpressHUF 2.835
Free shipping fromHUF 71.000
Ireland
StandardFree
ExpressEUR 8
Free shipping fromEUR 200
Israel
StandardFree
ExpressILS 35
Free shipping fromILS 600
Italy
StandardEUR 3,95
ExpressEUR 8
Free shipping fromEUR 170
Japan
StandardFree
ExpressJPY 2.210
Free shipping fromJPY 32.000
South Korea
StandardFree
ExpressKRW 19.270
Free shipping fromKRW 310.000
Latvia
StandardFree
ExpressEUR 8
Free shipping fromEUR 200
Lithuania
StandardFree
ExpressEUR 8
Free shipping fromEUR 200
Luxembourg
StandardFree
ExpressEUR 8
Free shipping fromEUR 200
Malaysia
StandardFree
ExpressMYR 79
Free shipping fromMYR 800
Malta
StandardFree
ExpressEUR 12
Free shipping fromEUR 200
Mexico
StandardFree
ExpressMXN 299
Free shipping fromMXN 5.000
Monaco
StandardFree
ExpressEUR 8
Free shipping fromEUR 200
Netherlands
StandardFree
ExpressEUR 8
Free shipping fromEUR 200
New Zealand
StandardFree
ExpressNZD 25
Free shipping fromNZD 350
Norway
StandardFree
ExpressNOK 135
Free shipping fromNOK 2.000
Poland
StandardFree
ExpressPLN 35
Free shipping fromPLN 900
Portugal
StandardFree
ExpressEUR 8
Free shipping fromEUR 200
Puerto Rico
StandardFree
ExpressUSD 20
Free shipping fromUSD 460
Romania
StandardFree
ExpressRON 40
Free shipping fromRON 1.000
Saudi Arabia
StandardFree
ExpressSAR 60
Free shipping fromSAR 700
Singapore
StandardFree
ExpressSGD 15
Free shipping fromSGD 260
Slovakia
StandardFree
ExpressEUR 8
Free shipping fromEUR 200
Slovenia
StandardFree
ExpressEUR 8
Free shipping fromEUR 200
South Africa
StandardFree
ExpressZAR 265
Free shipping fromZAR 3.300
Spain
StandardFree
ExpressEUR 8
Free shipping fromEUR 200
Sweden
StandardFree
ExpressSEK 90
Free shipping fromSEK 2.200
Switzerland
StandardFree
ExpressCHF 15
Free shipping fromCHF 270
Taiwan
StandardFree
ExpressTWD 510
Free shipping fromTWD 6.300
United Arab Emirates
StandardFree
ExpressAED 54
Free shipping fromAED 700
United Kingdom
StandardFree
ExpressGBP 10
Free shipping fromGBP 230
United States
StandardFree
ExpressUSD 10
Free shipping fromUSD 300
How long does delivery take?
Delivery times depend on the country and the service selected. At checkout you will see an estimated delivery time for your order.
How can I track my shipment?
When your parcel leaves the warehouse, you will receive an email with the tracking link. If you have an account, you can also check the order status from your personal area.
Can I change the delivery address?
Yes, but only until the order enters processing. Contact Customer Service as soon as possible: if preparation has not yet started, we will do our best to update the delivery address. Once order preparation has started, it can no longer be changed.
What should I do if tracking says “delivered” but I have not received the parcel?
First check that the parcel has not been accepted by an authorised person or neighbour, or left in a safe place indicated by the courier. If you cannot locate it, contact Customer Service within 14 days of the delivery date shown so that we can promptly investigate with the courier.
What should I do if the parcel is damaged and/or items are missing?
First check that any missing items are actually listed as included in the shipment received. If they are shown as shipped but are not in the parcel, or if the parcel is damaged, contact Customer Service within 14 days of delivery so that we can carry out the necessary checks.
What happens if the parcel is returned to sender?
If the courier is unable to deliver the order and the parcel is returned to our warehouse, we will inspect the products received. After the check, we will issue a refund of the full amount due for the order according to the applicable refund timing.
Are duties and taxes included?
It depends on the delivery country. Before completing your purchase, any duties and taxes applicable to your order will always be shown at checkout.
Why can't a product be shipped to my country?
Some products may be subject to sales or import restrictions under the laws of the selected country. In these cases, the product will not be visible or available for purchase on the site in the country where its sale is not permitted.
Click & Collect
Can I collect my order in store?
Yes. Click & Collect is free of charge and is available in Italy at the eligible stores shown during checkout.
How does it work?
Your order is prepared at our central warehouse and then sent to the store you selected. You will receive a notification as soon as it is ready for collection.
Please always wait for the collection confirmation before going to the store.
How long does it take?
Allow the usual 24-72 hours for order preparation, plus the time required to transfer the order to the selected store.
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