Colors of Joy

Shipping times and costs

Orders are generally processed and shipped within 24 hours. Orders placed before 12:00 CET are handed over to the courier on the same day.
We offer two shipping methods: Standard, with delivery expected within 3–4 business days, and Express, with delivery expected within 1–2 business days, subject to availability for the selected destination country.
During sales periods, shipments may be delayed by 2–3 business days. Once the order has been handed over to the courier, any delivery delays will depend exclusively on the transport service, and we will not be held responsible for delays in delivery times.

Below is the list of countries where Standard shipping is available and the related costs:

Destination	Cost		Transit time
Austria	4,95€	Free from 150€	3-4 Business Days
Bahrain	7,95€	Free from 200€	4-5 Business Days
Belgium	4,95€	Free from 150€	3-4 Business Days
Bulgaria	4,95€	Free from 150€	3-4 Business Days
Canada	7,95$	Free from 200$	4-5 Business Days
Croatia	4,95€	Free from 150€	3-4 Business Days
Czech Republic	4,95€	Free from 150€	3-4 Business Days
Denmark	4,95€	Free from 150€	3-4 Business Days
Estonia	4,95€	Free from 150€	3-4 Business Days
Finland	4,95€	Free from 150€	4-5 Business Days
France	4,95€	Free from 150€	3-4 Business Days
Germany	4,95€	Free from 150€	2-3 Business Days
Greece	4,95€	Free from 150€	3-4 Business Days
Hungary	4,95€	Free from 150€	3-4 Business Days
India	7,95$	Free from 200$	5-6 Business Days
Ireland	4,95€	Free from 150€	3-4 Business Days
Italy	3,95€	Free from 150€	2-3 Business Days
Japan	7,95$	Free from 200$	5-6 Business Days
Latvia	4,95€	Free from 150€	4-5 Business Days
Liechtenstein	4,95€	Free from 150€	3-4 Business Days
Lithuania	4,95€	Free from 150€	3-4 Business Days
Luxembourg	4,95€	Free from 150€	3-4 Business Days
Mexico	150MX$	Free from 4500MX$	5-6 Business Days
Netherlands	4,95€	Free from 150€	3-4 Business Days
Norway	4,95€	Free from 150€	4-5 Business Days
Poland	4,95€	Free from 150€	3-4 Business Days
Portugal	4,95€	Free from 150€	3-4 Business Days
Romania	4,95€	Free from 150€	3-4 Business Days
Saudi Arabia	7,95$	Free from 200$	5-6 Business Days
Singapore	7,95$	Free from 200$	5-6 Business Days
Slovakia	4,95€	Free from 150€	3-4 Business Days
Slovenia	4,95€	Free from 150€	3-4 Business Days
South Korea	7,95$	Free from 200$	5-6 Business Days
Spain	4,95€	Free from 150€	3-4 Business Days
Sweden	4,95€	Free from 150€	3-4 Business Days
Switzerland	4,95€	Free from 150€	3-4 Business Days
Thailand	7,95$	Free from 200$	4-6 Business Days
United Kingdom	4,95£	Free from 150£	4-5 Business Days
United States	7,95$	Free from 200$	4-6 Business Days

Below is the list of countries where Express shipping is available and the related costs:

Destination	Cost	Transit time
Albania	€ 40.00	2-3 Business Days
Algeria	$ 70.00	2-3 Business Days
Andorra	€ 30.00	2-3 Business Days
Armenia	$ 65.00	2-3 Business Days
Australia	$ 50.00	3-4 Business Days
Azerbajan	$ 40.00	3-4 Business Days
Bosina and Herzegovina	€ 40.00	2-3 Business Days
Brazil	$ 65.00	3-4 Business Days
Chile	$ 70.00	3-4 Business Days
Colombia	$ 65.00	3-4 Business Days
Dominican Republic	$ 40.00	2-3 Business Days
Ecuador	$ 65.00	4-6 Business Days
Egypt	$ 75.00	2-3 Business Days
France	€ 30.00	2-3 Business Days
Georgia	$ 45.00	3-4 Business Days
Germany	€ 30.00	2-3 Business Days
Greece	€ 35.00	2-3 Business Days
Kenya	$ 75.00	3-4 Business Days
Kuwait	$ 70.00	3-4 Business Days
Malta	€ 25.00	2-3 Business Days
Moldova	€ 35.00	4-6 Business Days
Monaco	€ 25.00	2-3 Business Days
Montenegro	€ 40.00	2-3 Business Days
Puerto Rico	$ 60.00	4-6 Business Days
Qatar	$ 62.00	2-3 Business Days
San Marino	€ 18.00	3-4 Business Days
South Africa	$ 70.00	3-4 Business Days
Switzerland	€ 25.00	2-3 Business Days
Turkey	$ 45.00	2-3 Business Days
United Arab Emirates	$ 165.00	4-6 Business Days

Shipping restrictions

Due to current circumstances, shipments to the following destinations have been temporarily suspended until further notice:
· Ukraine
· Russia
· Belarus
· Israel
We will resume shipments to these destinations once it is safe to do so.

Import duties and taxes

To determine whether additional sales taxes may apply beyond the total indicated in the cart, it is necessary to correctly select the destination country. This ensures that final costs, including duties and taxes, are aligned with the regulations and shipping conditions of the selected country. For EU destinations, VAT is already included in the final price.

Shipments may be made under two delivery terms: DDP (Delivered Duty Paid) and DDU (Delivered Duty Unpaid). Under DDP, all customs duties and import taxes are included in the final product price. Under DDU, however, the indicated price does not include import duties, customs duties, or local taxes. In this case, the recipient will be responsible for paying these charges directly upon delivery. These costs cannot be determined in advance and are not collected by us, so we recommend checking with local customs authorities for the applicable amounts.

During checkout, it will be clearly indicated whether the order is subject to DDU or DDP, so please pay close attention to this information.

Tracking your shipment

If you are a registered user, you can log in to your account and view your order details directly in your personal area. If you checked out as a guest, you can check the status of your order by clicking on Check Order in the "Customer Service" section at the bottom of the homepage, entering the order number and the email address used for the purchase. Within the order details, you can check if your order has been fulfilled and, if available, find the tracking number. Once the order has been shipped, you will also receive an email with the tracking number to monitor your shipment. Additionally, you can track your shipment independently by visiting the courier’s website using the tracking number provided.

Shipping claims

Your order is insured during transport until delivery. Upon receipt, a signature or the name of the person accepting the parcel will be required. If someone else collects the parcel on your behalf, that person assumes responsibility for the delivery and the condition of the package. If you notice visible damage to the package, we recommend signing “with reservation” to allow for proper investigation with the courier. Any delivery claims must be submitted to Customer Service within 30 days from the delivery date to allow for the necessary checks with the carrier.

It is not possible to change the delivery address once the order has been confirmed. If no one is present at the time of delivery, the courier will attempt delivery up to three times before returning the package to the sender.

Deliveries are not made to PO boxes nor via poste restante.