Shipping

Shipping information and costs

 

We deliver to all countries around the world and offer different shipping options to meet your needs.
During sales period, deliveries may take 2 or 3 business days longer than usual.
We aim to dispatch all orders within 24 hours (orders accepted before 12:00 am CET will be shipped the same day). Estimated delivery times are to be used only as a reference and will commence from the shipping date; we are not responsible for any delays caused by destination customs clearance processes.
We ship both Standard (delivery 3-4 working days) and Express (1-2 working days).

Here are the Standard shipping options offered:

Destination
Cost
Time

Austria

Free

3-4 Working Days

Bahrain

Free

4-5 Working Days

Belgium

Free

3-4 Working Days

Bulgaria

Free

3-4 Working Days

Canada

Free

4-5 Working Days

Croatia

Free

3-4 Working Days

Czech Republic

Free

3-4 Working Days

Denmark

Free

3-4 Working Days

Estonia

Free

3-4 Working Days

Finland

Free

4-5 Working Days

France

Free delivery starting from 207€

3-4 Working Days

Germany

Free delivery starting from 240€

2-3 Working Days

Greece

Free

3-4 Working Days

Hungary

Free

3-4 Working Days

India

Free

5-6 Working Days

Ireland

Free

3-4 Working Days

Israel

Free

4-5 Working Days

Italy

Free

2-3 Working Days

Japan

Free

5-6 Working Days

Latvia

Free

4-5 Working Days

Liechtenstein

Free

3-4 Working Days

Lithuania

Free

3-4 Working Days

Luxembourg

Free

3-4 Working Days

Mexico

Free

5-6 Working Days

Netherlands

Free

3-4 Working Days

Norway

Free

4-5 Working Days

Poland

Free

3-4 Working Days

Portugal

Free

3-4 Working Days

Romania

Free

3-4 Working Days

Saudi Arabia

Free

5-6 Working Days

Singapore

Free

5-6 Working Days

Slovakia

Free

3-4 Working Days

Slovenia

Free

3-4 Working Days

South Korea

Free

5-6 Working Days

Spain

Free

3-4 Working Days

Sweden

Free

3-4 Working Days

Switzerland

Free delivery starting from 335€

3-4 Working Days

United Kingdom

Free

4-5 Working Days

United States

Free

4-6 Working Days

Here are the Express shipping options offered:

Destination
Cost
Time

Albania

€ 40.00

2-3 Working Days

Algeria

$ 70.00

2-3 Working Days

Andorra

€ 30.00

2-3 Working Days

Armenia

€ 65.00

2-3 Working Days

Australia

$ 50.00

3-4 Working Days

Austria

€ 25.00

2-3 Working Days

Azerbajan

€ 40.00

3-4 Working Days

Bahrain

$ 55.00

3-4 Working Days

Belgium

€ 25.00

2-3 Working Days

Bosina and Herzegovina

€ 40.00

2-3 Working Days

Brazil

€ 65.00

3-4 Working Days

Bulgaria

€ 30.00

2-3 Working Days

Canada

$ 42.00

3-4 Working Days

Chile

$ 70.00

3-4 Working Days

Colombia

€ 65.00

3-4 Working Days

Croatia

€ 35.00

2-3 Working Days

Cyprus

€ 30.00

3-4 Working Days

Czech Republic

€ 35.00

2-3 Working Days

Denmark

€ 30.00

2-3 Working Days

Ecuador

€ 65.00

4-6 Working Days

Egypt

$ 75.00

2-3 Working Days

Estonia

€ 30.00

2-3 Working Days

Finland

€ 30.00

2-3 Working Days

France

Free delivery starting from 207€

2-3 Working Days

Georgia

€ 45.00

3-4 Working Days

Germany

Free delivery starting from 240€

2-3 Working Days

Greece

€ 35.00

2-3 Working Days

Hungary

€ 35.00

3-4 Working Days

India

$ 65.00

3-4 Working Days

Ireland

€ 35.00

2-3 Working Days

Israel

$ 75.00

3-4 Working Days

Italy

€ 18.00

1-2 Working Days

Japan

$ 40.00

3-4 Working Days

Kazakhstan

€ 65.00

4-6 Working Days

Kenya

€ 75.00

3-4 Working Days

Kuwait

$ 70.00

3-4 Working Days

Latvia

€ 35.00

2-3 Working Days

Liechtenstein

€ 35.00

2-3 Working Days

Lithuania

€ 35.00

2-3 Working Days

Luxembourg

€ 30.00

2-3 Working Days

Malta

€ 25.00

3-4 Working Days

Mexico

MEX $ 1030

3-4 Working Days

Moldova

€ 35.00

4-5 Working Days

Montenegro

€ 40.00

2-3 Working Days

Netherlands

€ 25.00

2-3 Working Days

Norway

€ 45.00

2-3 Working Days

Poland

€ 35.00

2-3 Working Days

Portugal

€ 30.00

2-3 Working Days

Puerto Rico

€ 60.00

4-6 Working Days

Qatar

$ 62.00

2-3 Working Days

Dominican Republic

€ 40.00

4-6 Working Days

Romania

€ 30.00

2-3 Working Days

San Marino

€ 18.00

3-4 Working Days

Saudi Arabia

$ 70.00

3-4 Working Days

Singapore

$ 50.00

3-4 Working Days

Slovakia

€ 35.00

2-3 Working Days

Slovenia

€ 35.00

2-3 Working Days

South Africa

$ 70.00

3-4 Working Days

South Korea

$ 45.00

3-4 Working Days

Spain

€ 25.00

2-3 Working Days

Sweden

€ 35.00

2-3 Working Days

Switzerland

Free delivery starting from 335€

2-3 Working Days

Thailand

€ 65.00

3-4 Working Days

Turkey

$ 45.00

2-3 Working Days

Ukraine

€ 50.00

3-4 Working Days

United Arab Emirates

AED 165

3-4 Working Days

United Kingdom

£ 25.00

2-3 Working Days

United States

$ 35.00

2-3 Working Days


Delivery restrictions

In light of the current circumstances, shipments to the following locations have been temporarily suspended until further notice.
· Ukraine
· Russia
· Belarus
· Israel
We will resume shipments to these locations once it is safe to do so.

Deliveries with cash on delivery

Cash on Delivery (C.O.D.) payment method is only available in Italy and Spain but will incur an additional cost. At the time of delivery, you must have the exact amount in cash to pay for your order. Payment by check is not accepted and the courier cannot give any change. To request a refund in the case you choose Cash on Delivery, it is necessary to have a bank account as refunds with this payment method can only be issued through Wire Transfer to a Bank Account. Important notice: orders paid by C.O.D. and shipped to the following countries have an order limit that cannot be exceeded.
Total Order Limits:

Italy: € 999.99

Spain: € 1,000.00



Important delivery information

We recommend that you consider the following information:

All orders require a signature upon receipt.

We are unable to redirect orders once items have been shipped, so please ensure there is someone who can sign for your order at the specified shipping address.

We are unable to deliver to P.O. Boxes or use General Delivery.

If our courier does not find anyone at the indicated address, they will try to deliver the package two more times, leaving a card with instructions on each occasion.


First time order

For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.


Insurance

We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.


Tracking your order

You can check the current status of your shipment by signing into your account and visiting the 'Orders' section.