Account and online services

How can I register on harmontblaine.com?

Click “Log in / Register” and choose the option to create a new account. Enter the requested information and complete the registration by following the instructions shown on the site.

Once registered, you can access your personal area with your email and password, check your orders more easily, manage your personal details and addresses, and use the services available to registered users.

How do I choose the right size?

On every product page you will find a Size Guide and a dedicated tool that helps you identify the size best suited to your body.

By entering your height, weight and age, which are required to generate the recommendation, you can receive a personalised size suggestion. If you wish, you can also add further body measurements to make the recommendation even more accurate.

What is Virtual Try-On?

On selected products, you can use Virtual Try-On to see a digital representation of how the item could look on you.

Upload a photo by following the instructions shown on the site and the system will generate a personalised representation of the product on your image.

Virtual Try-On helps you visualise the look, while the size recommendation tool supports you in choosing the most suitable size.

Can I search for a product using a photo?

When visual search is available, you can use an image to find products on the site that are similar to or consistent with what you are looking for. Follow the instructions in the search area and upload or take a photo.

How does the Wish List work?

The Wish List lets you save products you are interested in so you can find them more easily later. Log in to your account to keep your favourites linked to your profile.

Can I be notified when a product is back in stock?

If a bell icon appears next to the size you want, the “Back in Stock” service is available: enter your email address and you will receive a notification when the item becomes available again.

Discover Harmont & Blaine

Who is Harmont & Blaine?

Harmont & Blaine is an Italian brand founded in Naples in 1986, recognisable by its iconic dachshund Blaine. Our style is rooted in Mediterranean culture and expresses a relaxed, contemporary smart-casual elegance through colour, quality, versatility and attention to detail.

What is the difference between Harmont & Blaine and HB Jeans?

Harmont & Blaine expresses the brand's DNA through collections defined by quality, colour, material research and attention to detail.

HB Jeans expresses the same style universe with a more casual, everyday attitude through versatile, easy-to-wear pieces. The two collections may have different assortments, content and promotions.

What is HB on You?

HB on You is a Harmont & Blaine digital experience that uses Artificial Intelligence to make you the protagonist of the collection. By uploading a photo, you can view a selection of Harmont & Blaine looks directly on your image and discover the products featured in the experience.

HB on You may be made available through dedicated initiatives and communications.

Orders and payments

How do discount codes work?

Discount codes are promotional codes that give access to dedicated benefits or conditions.

If you have received a promotional code, enter it in the dedicated field during checkout before completing payment. If the code is valid and meets the promotion conditions, the discount will be applied automatically to your order.

Each code may be subject to specific conditions of use, such as validity period, included or excluded products, minimum order value, or restrictions on combining it with other promotions.

How can I pay?

At checkout you will see all payment methods available for your country. Depending on the destination, you may be able to use credit and debit cards, PayPal, Apple Pay, Google Pay, Klarna and other local payment methods.

Cash on delivery (COD) is not available.

Which currency will I pay in?

Prices are displayed in the currency available for the selected delivery country. Before confirming your order, you will always see the final total, including any applicable shipping costs, duties and taxes.

Can I cancel an order?

Yes, but only until the order enters processing. Contact Customer Service as soon as possible: if preparation has not yet started, we will do our best to cancel the order. Once preparation has begun, the order can no longer be cancelled.

What happens if an item is no longer available?

In exceptional cases, an item may become unavailable during preparation. In this case, you will only be charged for the items that are actually shipped.

Can I request an invoice?

At present, it is not possible to request an invoice issued to a VAT-registered business. After purchase, you will automatically receive the commercial documentation relating to your order.

Shipping

How can I check my order?

If you are a registered user, log in to your account and view the order details directly in your personal area.

If you checked out as a guest, you can check your order status by clicking “Check order” and entering your order number and the email address used for the purchase.

When will my order be shipped?

Orders are generally prepared and handed over to the courier within 24-72 hours of receiving the order. During peak periods, a little more time may be required.

How much does shipping cost?

Shipping costs depend on the delivery country and the service selected. The table below shows the rates available for each destination.

The “Free Shipping From” column shows the order value from which free shipping applies for that destination.

Before confirming your purchase, you will always see the actual shipping cost applied to your order at checkout.

How long does delivery take?

Delivery times depend on the country and the service selected. At checkout you will see an estimated delivery time for your order.

How can I track my shipment?

When your parcel leaves the warehouse, you will receive an email with the tracking link. If you have an account, you can also check the order status from your personal area.

Can I change the delivery address?

Yes, but only until the order enters processing. Contact Customer Service as soon as possible: if preparation has not yet started, we will do our best to update the delivery address. Once order preparation has started, it can no longer be changed.

What should I do if tracking says “delivered” but I have not received the parcel?

First check that the parcel has not been accepted by an authorised person or neighbour, or left in a safe place indicated by the courier. If you cannot locate it, contact Customer Service within 14 days of the delivery date shown so that we can promptly investigate with the courier.

What should I do if the parcel is damaged and/or items are missing?

First check that any missing items are actually listed as included in the shipment received. If they are shown as shipped but are not in the parcel, or if the parcel is damaged, contact Customer Service within 14 days of delivery so that we can carry out the necessary checks.

What happens if the parcel is returned to sender?

If the courier is unable to deliver the order and the parcel is returned to our warehouse, we will inspect the products received. After the check, we will issue a refund of the full amount due for the order according to the applicable refund timing.

Are duties and taxes included?

It depends on the delivery country. Before completing your purchase, any duties and taxes applicable to your order will always be shown at checkout.

Why can't a product be shipped to my country?

Some products may be subject to sales or import restrictions under the laws of the selected country. In these cases, the product will not be visible or available for purchase on the site in the country where its sale is not permitted.

Click & Collect

Can I collect my order in store?

Yes. Click & Collect is free of charge and is available in Italy at the eligible stores shown during checkout.

How does it work?

Your order is prepared at our central warehouse and then sent to the store you selected. You will receive a notification as soon as it is ready for collection.

Please always wait for the collection confirmation before going to the store.

How long does it take?

Allow the usual 24-72 hours for order preparation, plus the time required to transfer the order to the selected store.

Returns and refunds

How do I make a return?

You can open a return through the Returns Portal using the link available on the site or in the communications relating to your order.

1. Enter your order number and the email address used for the purchase.
2. Select the items you wish to return and state the reason for the return. If requested, upload the required photographs.
3. Complete the request. Once generated, you will receive the prepaid return label and instructions by email. You can also print them directly from the Returns Portal.
4. Choose packaging suitable for all the items included in the return request. We recommend using packaging that is appropriate for the size of the products and avoiding unnecessarily large boxes.
5. Place all items selected for return in the parcel together with any documentation indicated in the instructions. Seal the parcel carefully and remove or cover any old shipping or tracking labels.
6. Print the return label and attach it securely and clearly to the outside of the parcel.

Can I return an online order in store?

Yes. If your order was delivered in Italy, you can return it to Harmont & Blaine branded stores in Italy, excluding stores located inside Outlet centres.

In this case, you do not need to open the return request online first: bring the product and your order details with you. Store staff will register the return and take the product into custody.

What condition must the product be in?

The product must be intact, unworn, unwashed, undamaged and complete with tags, accessories and original packaging, where applicable.

What should I do if the product is faulty or I received the wrong item?

Open the return through the Returns Portal as usual, select the appropriate reason and upload the requested photographs. In these cases, the original shipping costs charged to the order will also be refunded.

Can I directly exchange a size, colour or product?

No. Direct exchanges are not currently available. If you would like a different item, return the product and place a new order.

When will I receive my refund?

The refund is authorised after the product has been returned and inspected. Once the check is complete, the refund will be processed within a maximum of 30 days.

You will receive a notification when the refund has been issued. The time it takes for the amount to appear in your account may depend on the payment method and your financial institution.

How will I receive my refund?

The refund is normally issued to the same payment method used for the purchase.

Are the original shipping costs refunded?

Normally, no. Original shipping costs are refunded if you received a faulty product or an item different from the one ordered, as well as in any other cases required by applicable law.

Are duties and taxes refunded?

The refund of any duties and taxes depends on the conditions applicable to your order and the delivery country. Refundable amounts are determined according to the rules applicable to the transaction.

Do I need to drop off my return or can I request home collection?

The standard option is to take the parcel to a DHL Express Service Point. After printing the return label, you can use the DHL locator to find the nearest point.

If you prefer, you can request home collection, but you must book it directly with DHL by following the instructions provided. Opening the return or printing the label does not automatically schedule a courier collection.

How can I track my return?

Use the tracking number associated with the DHL return label. You can track the parcel from drop-off at a DHL Express Service Point or home collection until it reaches the returns warehouse.

I can no longer find my return label. What should I do?

Once the return has been opened, the label and related instructions are sent to the email address used for the order. You can also retrieve and print them directly from the Returns Portal.

If you cannot find them in either your email or the portal, contact Customer Service.

The courier did not come to collect my return. What should I do?

Home collection is not scheduled automatically when you open a return or print the label. If you want DHL to collect the parcel from your home, you must book the collection yourself by following the instructions provided with the return label.

If you had already booked the collection and the courier did not arrive, use the DHL details provided to check or reschedule the appointment. Alternatively, you can take the parcel to a DHL Express Service Point.

Can I return more than one item in the same parcel?

Yes. You can place several products from the same order in the same parcel, provided they were selected in the same return request and are associated with the same return label.

Do not place products from different orders or different return requests in the same parcel. If you have opened more than one return request for the same order, you must use a separate parcel and the corresponding return label for each request.

Do you need help with your return?

If you have difficulty opening the return, retrieving the label, finding a DHL Express Service Point, arranging collection or have a specific requirement, contact Customer Service through the channels shown on the site. We will help you check the solution available for your order.

What happens if my return is not accepted?

If the product does not meet the return conditions, the refund may be refused or reduced. In this case, Customer Service will inform you of the outcome of the inspection and the next steps.

Other frequently asked questions

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