If you are a registered user, log in to your account and view the order details directly in your personal area.
If you checked out as a guest, you can check your order status by clicking “Check order” and entering your order number and the email address used for the purchase.
Orders are generally prepared and handed over to the courier within 24-72 hours of receiving the order. During peak periods, a little more time may be required.
Shipping costs depend on the delivery country and the service selected. The table below shows the rates available for each destination.
The “Free Shipping From” column shows the order value from which free shipping applies for that destination.
Before confirming your purchase, you will always see the actual shipping cost applied to your order at checkout.
| Country | Standard | Express | Free shipping from |
|---|---|---|---|
| Australia | Free | AUD 25 | AUD 290 |
| Austria | Free | EUR 8 | EUR 200 |
| Belgium | Free | EUR 8 | EUR 200 |
| Bulgaria | Free | EUR 8 | EUR 200 |
| Canada | Free | CAD 15 | CAD 550 |
| Chile | Free | CLP 16.800 | CLP 183.000 |
| Colombia | Free | COP 58.765 | COP 1.510.000 |
| Croatia | Free | EUR 8 | EUR 200 |
| Cyprus | Free | EUR 12 | EUR 200 |
| Czech Republic | Free | CZK 195 | CZK 4.900 |
| Denmark | Free | DKK 60 | DKK 1.500 |
| Dominican Republic | Free | DOP 1.075 | DOP 15.400 |
| Estonia | Free | EUR 8 | EUR 200 |
| Finland | Free | EUR 8 | EUR 200 |
| France | Free | EUR 8 | EUR 200 |
| Germany | Free | EUR 8 | EUR 200 |
| Greece | Free | EUR 8 | EUR 200 |
| Hong Kong | Free | HKD 80 | HKD 1.600 |
| Hungary | Free | HUF 2.835 | HUF 71.000 |
| Ireland | Free | EUR 8 | EUR 200 |
| Israel | Free | ILS 35 | ILS 600 |
| Italy | EUR 3,95 | EUR 8 | EUR 170 |
| Japan | Free | JPY 2.210 | JPY 32.000 |
| South Korea | Free | KRW 19.270 | KRW 310.000 |
| Latvia | Free | EUR 8 | EUR 200 |
| Lithuania | Free | EUR 8 | EUR 200 |
| Luxembourg | Free | EUR 8 | EUR 200 |
| Malaysia | Free | MYR 79 | MYR 800 |
| Malta | Free | EUR 12 | EUR 200 |
| Mexico | Free | MXN 299 | MXN 5.000 |
| Monaco | Free | EUR 8 | EUR 200 |
| Netherlands | Free | EUR 8 | EUR 200 |
| New Zealand | Free | NZD 25 | NZD 350 |
| Norway | Free | NOK 135 | NOK 2.000 |
| Poland | Free | PLN 35 | PLN 900 |
| Portugal | Free | EUR 8 | EUR 200 |
| Puerto Rico | Free | USD 20 | USD 460 |
| Romania | Free | RON 40 | RON 1.000 |
| Saudi Arabia | Free | SAR 60 | SAR 700 |
| Singapore | Free | SGD 15 | SGD 260 |
| Slovakia | Free | EUR 8 | EUR 200 |
| Slovenia | Free | EUR 8 | EUR 200 |
| South Africa | Free | ZAR 265 | ZAR 3.300 |
| Spain | Free | EUR 8 | EUR 200 |
| Sweden | Free | SEK 90 | SEK 2.200 |
| Switzerland | Free | CHF 15 | CHF 270 |
| Taiwan | Free | TWD 510 | TWD 6.300 |
| United Arab Emirates | Free | AED 54 | AED 700 |
| United Kingdom | Free | GBP 10 | GBP 230 |
| United States | Free | USD 10 | USD 300 |
Delivery times depend on the country and the service selected. At checkout you will see an estimated delivery time for your order.
When your parcel leaves the warehouse, you will receive an email with the tracking link. If you have an account, you can also check the order status from your personal area.
Yes, but only until the order enters processing. Contact Customer Service as soon as possible: if preparation has not yet started, we will do our best to update the delivery address. Once order preparation has started, it can no longer be changed.
First check that the parcel has not been accepted by an authorised person or neighbour, or left in a safe place indicated by the courier. If you cannot locate it, contact Customer Service within 14 days of the delivery date shown so that we can promptly investigate with the courier.
First check that any missing items are actually listed as included in the shipment received. If they are shown as shipped but are not in the parcel, or if the parcel is damaged, contact Customer Service within 14 days of delivery so that we can carry out the necessary checks.
If the courier is unable to deliver the order and the parcel is returned to our warehouse, we will inspect the products received. After the check, we will issue a refund of the full amount due for the order according to the applicable refund timing.
It depends on the delivery country. Before completing your purchase, any duties and taxes applicable to your order will always be shown at checkout.
Some products may be subject to sales or import restrictions under the laws of the selected country. In these cases, the product will not be visible or available for purchase on the site in the country where its sale is not permitted.
Yes. Click & Collect is free of charge and is available in Italy at the eligible stores shown during checkout.
Your order is prepared at our central warehouse and then sent to the store you selected. You will receive a notification as soon as it is ready for collection.
Please always wait for the collection confirmation before going to the store.
Allow the usual 24-72 hours for order preparation, plus the time required to transfer the order to the selected store.
The return procedure depends on the date your order was confirmed.
Follow the previous procedure shown on this page. In-store returns are not available for these orders.
SEE THE PROCEDURE BELOWFollow the new procedure in the FAQ. For these orders you can use the new Returns Portal and, where available, return your order in store.
GO TO THE NEW FAQCheck the date shown in your order confirmation email before proceeding.
If you are not satisfied with your purchase, you can request a free return within 30 days of delivery. Before returning the goods, you must open the return request online.
Before handing the parcel to the carrier, print and complete 5 copies of the Return Proforma: place one copy inside the parcel and keep the other 4 outside, easily accessible for customs clearance. Failure to follow the procedure may cause delays, customs rejection or return to sender. Shipping charges, import taxes and customs duties are not refunded.
You may return the parcel without using the prepaid label and assigned carrier. In this case, shipping is at your expense. Keep the tracking number and proof of handover. Any transit or delivery issues remain the sender’s responsibility.
The product must be intact, unworn, unwashed, unaltered and have all original labels correctly attached. A return that does not meet these conditions may be rejected and the goods sent back to the sender.
After the warehouse checks the returned goods, the refund is issued within a maximum of 30 working days from receipt of the return. The refund covers the cost of the returned products and is issued to the same payment method used for the purchase. For cash-on-delivery legacy orders, the refund is made by bank transfer according to Customer Service instructions.
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If you need further assistance, contact our customer service at:+39 02 0300 5506
Service will be available Monday to Friday from 9 am to 1 pm and 2 pm to 5:30 pm (GMT+1), excluding Italian holidays.
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