Polo

Shipping information and costs

We ship to most countries worldwide and offer several shipping options to best meet your needs.
Please note that during sale periods, deliveries may be delayed by 2–3 business days. We apologize for any inconvenience.
We strive to ship all orders within 24 hours (orders accepted before 12:00 CET will be shipped the same day). The indicated shipping times are estimates only. Once the shipping date is confirmed, we are no longer responsible for any delays caused by credit card authorization processes.
We offer two shipping options: Standard (delivery 3–4 business days) and Express (1–2 business days).

Below is the list of available Standard shipping destinations:

Destination	Cost	Transit time
Austria	Free	3–4 Business Days
Bahrain	Free	4–5 Business Days
Belgium	Free	3–4 Business Days
Bulgaria	Free	3–4 Business Days
Canada	Free	4–5 Business Days
Croatia	Free	3–4 Business Days
Czech Republic	Free	3–4 Business Days
Denmark	Free	3–4 Business Days
Estonia	Free	3–4 Business Days
Finland	Free	4–5 Business Days
France	Free from €207	3–4 Business Days
Germany	Free from €240	2–3 Business Days
Greece	Free	3–4 Business Days
Hungary	Free	3–4 Business Days
India	Free	5–6 Business Days
Ireland	Free	3–4 Business Days
Israel	Free	4–5 Business Days
Italy	Free	2–3 Business Days
Japan	Free	5–6 Business Days
Latvia	Free	4–5 Business Days
Liechtenstein	Free	3–4 Business Days
Lithuania	Free	3–4 Business Days
Luxembourg	Free	3–4 Business Days
Mexico	Free	5–6 Business Days
Netherlands	Free	3–4 Business Days
Norway	Free	4–5 Business Days
Poland	Free	3–4 Business Days
Portugal	Free	3–4 Business Days
Romania	Free	3–4 Business Days
Saudi Arabia	Free	5–6 Business Days
Singapore	Free	5–6 Business Days
Slovakia	Free	3–4 Business Days
Slovenia	Free	3–4 Business Days
South Korea	Free	5–6 Business Days
Spain	Free	3–4 Business Days
Sweden	Free	3–4 Business Days
Switzerland	Free from €335	3–4 Business Days
United Kingdom	Free	4–5 Business Days
United States	Free	4–6 Business Days

Below is the list of countries where Standard shipping is available and the related costs:

Destination	Cost	Transit time
Albania	€ 40.00	2–3 Business Days
Algeria	$ 70.00	2–3 Business Days
Andorra	€ 30.00	2–3 Business Days
Armenia	€ 65.00	2–3 Business Days
Australia	$ 50.00	3–4 Business Days
Austria	€ 25.00	2–3 Business Days
Azerbajan	€ 40.00	3–4 Business Days
Bahrain	$ 55.00	3–4 Business Days
Belgium	€ 25.00	2–3 Business Days
Bosina and Herzegovina	€ 40.00	2–3 Business Days
Brazil	€ 65.00	3–4 Business Days
Bulgaria	€ 30.00	2–3 Business Days
Canada	$ 42.00	3–4 Business Days
Chile	$ 70.00	3–4 Business Days
Colombia	€ 65.00	3–4 Business Days
Croatia	€ 35.00	2–3 Business Days
Cyprus	€ 30.00	3–4 Business Days
Czech Republic	€ 35.00	2–3 Business Days
Denmark	€ 30.00	2–3 Business Days
Ecuador	€ 65.00	4–6 Business Days
Egypt	$ 75.00	2–3 Business Days
Estonia	€ 30.00	2–3 Business Days
Finland	€ 30.00	2–3 Business Days
France	Free from €207	2–3 Business Days
Georgia	€ 45.00	3–4 Business Days
Germany	Free from €240	2–3 Business Days

Shipping restrictions

In light of current circumstances, shipments to the following locations have been temporarily suspended until further notice.
· Ukraine
· Russia
· Belarus
· Israel
We will resume shipments to these locations once it is safe to do so.

Import taxes and duties

To determine whether additional sales taxes will be required beyond the total shown in the cart, you must select the correct destination country. This ensures that the final costs, including any duties and taxes, are aligned with the regulations and shipping conditions specific to the chosen country. For destinations within the European Union, VAT is already included in the final price.

Shipments can be made under two terms of delivery: DDP (Delivered Duty Paid) and DDU (Delivered Duty Unpaid). With DDP, all customs and import taxes are included in the product’s final price. With DDU, the indicated price does not include import, customs, or local taxes. In this case, the recipient is responsible for applicable customs and local taxes in the destination country and must pay them directly upon delivery. These charges cannot be determined in advance and are not collected by us, so we recommend checking with local customs authorities for the applicable amounts.

During checkout, it will be clearly indicated whether the order is shipped under DDU or DDP, so please pay attention to this information.

Track your shipment

If you are a registered user, you can log in to your account and view your order details directly in your personal area. If you completed the purchase as a guest, you can check your order status by clicking ‘Check order’ in the ‘Customer Service’ section at the bottom of the homepage and entering the order number provided and the email address used for the purchase. In the order details, you can check whether the order has been fulfilled and, if available, you will find the tracking number. When the order is shipped, you will also receive an email with the tracking number to monitor the shipment. In addition, by using the tracking number provided, you can track the shipment yourself on the website of the courier handling your delivery.

Shipping claims

Your order is insured during transit until the moment of delivery. Upon receipt, a signature or the name of the person collecting the parcel will be required. If someone else collects the parcel on your behalf, that person assumes responsibility for the delivery and the condition of the package. If you notice obvious damage to the parcel, we recommend signing with reservation in order to initiate the appropriate investigations with the courier. Any claims related to delivery must be submitted to Customer Service within 30 days from the delivery date to allow the necessary checks with the carrier.

It is not possible to change the destination address after the order has been confirmed. If no one is present at the time of delivery, the courier will make up to three attempts before returning the parcel to the sender.

Deliveries are not made to PO boxes nor via poste restante.