Shipping

How to shop Shipping Returns FAQ

Shipping information and costs

 

We deliver to all countries around the world and offer different shipping options to meet your needs.
During sales period, deliveries may take 2 or 3 business days longer than usual.
We aim to dispatch all orders within 24 hours (orders accepted before 12:00 am CET will be shipped the same day). Estimated delivery times are to be used only as a reference and will commence from the shipping date; we are not responsible for any delays caused by destination customs clearance processes.
We ship both Standard (delivery 3-4 working days) and Express (1-2 working days).

Here are the Standard shipping options offered:

Destination
Cost
Time

Austria

€4.95

Free delivery starting from €150

3-4 Working Days

Bahrain

$7.95

Free delivery starting from $200

4-5 Working Days

Belgium

€4.95

Free delivery starting from €150

3-4 Working Days

Bulgaria

€4.95

Free delivery starting from €150

3-4 Working Days

Canada

$7.95

Free delivery starting from $200

4-5 Working Days

Croatia

€4.95

Free delivery starting from €150

3-4 Working Days

Czech Republic

€4.95

Free delivery starting from €150

3-4 Working Days

Denmark

€4.95

Free delivery starting from €150

3-4 Working Days

Estonia

€4.95

Free delivery starting from €150

3-4 Working Days

Finland

€4.95

Free delivery starting from €150

4-5 Working Days

France

€4.95

Free delivery starting from €150

3-4 Working Days

Germany

€4.95

Free delivery starting from €150

2-3 Working Days

Greece

€4.95

Free delivery starting from €150

3-4 Working Days

Holy See (Vatican City State)

€3.95

Free delivery starting from €150

2-3 Working Days

Hungary

€4.95

Free delivery starting from €150

3-4 Working Days

India

$7.95

Free delivery starting from $200

5-6 Working Days

Ireland

€4.95

Free delivery starting from €150

3-4 Working Days

Italy

€3.95

Free delivery starting from €150

2-3 Working Days

Japan

$7.95

Free delivery starting from $200

5-6 Working Days

Latvia

€4.95

Free delivery starting from €150

4-5 Working Days

Liechtenstein

€4.95

Free delivery starting from €150

3-4 Working Days

Lithuania

€4.95

Free delivery starting from €150

3-4 Working Days

Luxembourg

€4.95

Free delivery starting from €150

3-4 Working Days

Mexico

Mex$150

Free delivery starting from MEX$4500

5-6 Working Days

Netherlands

€4.95

Free delivery starting from €150

3-4 Working Days

Norway

€4.95

Free delivery starting from €150

4-5 Working Days

Poland

€4.95

Free delivery starting from €150

3-4 Working Days

Portugal

€4.95

Free delivery starting from €150

3-4 Working Days

Romania

€4.95

Free delivery starting from €150

3-4 Working Days

Saudi Arabia

$7.95

Free delivery starting from $200

5-6 Working Days

Singapore

$7.95

Free delivery starting from $200

5-6 Working Days

Slovakia

€4.95

Free delivery starting from €150

3-4 Working Days

Slovenia

€4.95

Free delivery starting from €150

3-4 Working Days

South Korea

$7.95

Free delivery starting from $200

5-6 Working Days

Spain

€4.95

Free delivery starting from €150

3-4 Working Days

Sweden

€4.95

Free delivery starting from €150

3-4 Working Days

Switzerland

€4.95

Free delivery starting from €150

3-4 Working Days

Thailand

$7.95

Free delivery starting from $200

5-6 Working Days

United Kingdom

£4.95

Free delivery starting from £150

4-5 Working Days

United States

$7.95

Free delivery starting from $200

4-6 Working Days

Here are the Express shipping options offered:

Destination
Cost
Time

Albania

€40.00

2-3 Working Days

Algeria

$70.00

2-3 Working Days

Andorra

€30.00

2-3 Working Days

Armenia

$65.00

2-3 Working Days

Australia

$50.00

3-4 Working Days

Azerbajan

$40.00

3-4 Working Days

Bosina and Herzegovina

€40.00

2-3 Working Days

Brazil

$65.00

3-4 Working Days

Chile

$70.00

3-4 Working Days

Colombia

$65.00

3-4 Working Days

Dominican Republic

$40.00

4-6 Working Days

Ecuador

$65.00

4-6 Working Days

Egypt

$75.00

2-3 Working Days

France

€30.00

2-3 Working Days

Georgia

$45.00

3-4 Working Days

Germany

€30.00

2-3 Working Days

Greece

€35.00

2-3 Working Days

Kenya

$75.00

3-4 Working Days

Kuwait

$70.00

3-4 Working Days

Malta

€25.00

3-4 Working Days

Moldova

€35.00

4-5 Working Days

Monaco

€25.00

4-5 Working Days

Montenegro

€40.00

2-3 Working Days

Puerto Rico

$60.00

4-6 Working Days

Qatar

$62.00

2-3 Working Days

San Marino

€18.00

3-4 Working Days

South Africa

$70.00

3-4 Working Days

Switzerland

€25.00

2-3 Working Days

Thailand

€65.00

3-4 Working Days

United Arab Emirates

AED165.00

3-4 Working Days


Delivery restrictions

In light of the current circumstances, shipments to the following locations have been temporarily suspended until further notice.
· Ukraine
· Russia
· Belarus
· Israel
We will resume shipments to these locations once it is safe to do so.

Deliveries with cash on delivery

Cash on Delivery (C.O.D.) payment method is only available in Italy and Spain but will incur an additional cost. At the time of delivery, you must have the exact amount in cash to pay for your order. Payment by check is not accepted and the courier cannot give any change. To request a refund in the case you choose Cash on Delivery, it is necessary to have a bank account as refunds with this payment method can only be issued through Wire Transfer to a Bank Account. Important notice: orders paid by C.O.D. and shipped to the following countries have an order limit that cannot be exceeded.
Total Order Limits:

Italy: € 999.99

Spain: € 1,000.00



Important delivery information

We recommend that you consider the following information:

All orders require a signature upon receipt.

We are unable to redirect orders once items have been shipped, so please ensure there is someone who can sign for your order at the specified shipping address.

We are unable to deliver to P.O. Boxes or use General Delivery.

If our courier does not find anyone at the indicated address, they will try to deliver the package two more times, leaving a card with instructions on each occasion.

Orders placed on hold will be stored for up to 14 days, unless otherwise instructed by the courier. Please make sure to collect your order before the deadline to avoid it being returned to the sender.


First time order

For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.


Insurance

We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.


Tracking your order

You can check the current status of your shipment by signing into your account and visiting the 'Orders' section.


Taxes and Duties

To ensure that your shipping costs are accurate while browsing our website, we recommend that you select the shipping country from the list of countries. Local VAT will be applied to all destinations in the European Union and the United Kingdom.

In many countries, shipments are made in DDP, so all applicable import taxes are included in the final product price.

If a DDU destination is selected, the listed product price does not include taxes and VAT. The recipient is responsible for all import taxes, customs and local charges imposed by the country in which the shipment is made. It is necessary to pay these taxes to exempt the order from customs charges. We cannot predict the amount you will pay for taxes and duties, so please check these before placing an order. Our online store ships worldwide and shipping costs are already included in your final order total. However, as the international courier of your order, our courier may give you a separate invoice with local taxes to be paid. Please note that the Russian Federation is a DDU destination. For information on customs policies, please check the official website of the Federal Customs Service.

Returns & Refunds

How to shop Shipping Returns FAQ

How to make a return

In addition to the right of withdrawal provided by the DSRs, if for any reason you are not satisfied with your purchase, you may request a free return within 30 days from the delivery date, with pickup directly at your home or at our authorized stores.

Before proceeding with the return of the goods, you must submit the return request online. Only after completing this step can the return be assessed and processed correctly.

How to request a return

  1. If you placed the order while logged in, sign in to your account and, in the ‘Orders & Returns’ section, locate the order that contains the items you wish to return. If you placed the order as a guest, click Track Order in the Customer Service section at the bottom of the homepage, enter the order number including the leading zeros and the email address you used at the time of purchase.

  2. Click ‘View Order Details’ and then ‘Return Items’: select the items you wish to return and indicate the reason for each one.

  3. Select where you want the return to be collected: you can choose pickup at the same delivery address as the order or at one of our authorized stores.

  4. Confirm the return and you will receive by email the return identification number and the prepaid return label. Print it and attach it to the return parcel. From this moment you have 14 days to hand the parcel to the courier.

  5. Schedule the pickup via the designated courier’s website or drop off the parcel directly at a courier drop-off point. Note that even if you selected in-store return, you must still book the pickup at the store by contacting the designated courier.

Returns from non-EU countries

If you are shipping from a country outside the European Union, before handing the parcel to the courier, print and complete 5 copies of the Return Proforma Invoice: place one copy inside the parcel and attach the other 4 on the outside so they are easily accessible for customs clearance. Please follow this procedure carefully, as non-compliance may result in the parcel being rejected at customs, returned to the sender, or delayed in delivery. In such cases, we accept no responsibility for any inconvenience or delays arising from these circumstances.

Please note that any shipping costs, import duties, and customs taxes will not be refunded.

Using a non-assigned courier

If you prefer, you can ship the return without using our prepaid label and the courier assigned at the end of the online return confirmation. In this case, you may use any shipping service you prefer and send the parcel at your own expense. Please keep the tracking number and proof of handover to the courier, as our Customer Service may request them for any return-related needs. Please note that shipping costs will not be refunded and that any issues during transit or delivery, such as theft or loss, remain the sender’s sole responsibility.

Return acceptance conditions

For the return to be accepted, the product must be intact, unworn, unwashed, and free from any alterations. All original tags must also be properly attached. If the return does not meet these requirements, it will be refused and the goods will be sent back to the sender.

Refund timeframe

Once our warehouse has verified that all acceptance conditions are met, you will receive the refund within a maximum of 30 business days from receipt of the return. As soon as this process is completed, you will receive a confirmation email.

Refund methods

The refund will cover only the cost of the returned products and will be issued to the same payment method used at the time of purchase. It is not possible to specify a different card from the one used at the time of purchase for the refund.

If you selected cash on delivery, the refund can only be issued via bank transfer. Once you receive our return-acceptance email, please write to us via the Contact Us form indicating: order number, return identification number, and bank transfer details (IBAN, account holder name, and BIC/SWIFT code).

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erial view of a golden sand beach and crystal-clear turquoise sea. erial view of a golden sand beach and crystal-clear turquoise sea.

Discover the new Kids S/S 25 collection


Boy wearing beige jacket and blue pants Boy wearing beige jacket and blue pants

Boys

Girl in navy dress with plush toy Girl in navy dress with plush toy

Girls

Light blue baby jumpsuit with all-over logo Light blue baby jumpsuit with all-over logo

Newborn

Pink baby jumpsuit with all-over logo Pink baby jumpsuit with all-over logo

Newborn

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